Refund policy

Returns and Refunds Policy

We offer a strict 3-day return window from the date you receive your order. This means you must contact us within 3 days of delivery to request a return. Returns requested after this period will not be accepted.

To be eligible for a return:

•  The item must be in exactly the same condition as when it was shipped — unworn, unused, unopened, with all original tags attached, and in its original packaging.

•  You must provide proof of purchase (order number or receipt).

•  The item must not show any signs of use, wear, or damage.

How to request a return: Contact us immediately at jaleuniversity@gmail.com within the 3-day window. Include your order number, reason for return, and photos if requested.

All returns must be pre-approved. Items sent back without prior authorization will be refused and returned to sender at your expense.

We will provide a return shipping label and instructions only after approval. You are responsible for ensuring the package is properly packed and shipped. We are not responsible for lost or damaged return shipments.

Damaged, Defective, or Wrong Items Please inspect your order immediately upon receipt. If the item arrives damaged, defective, or is the wrong item, you must contact us within 24 hours at jaleuniversity@gmail.com with clear photos of the issue. We will evaluate and address valid claims on a case-by-case basis. Late notifications will not be accepted.

Non-Returnable Items The following items are not eligible for return or refund under any circumstances:

•  Perishable goods (food, flowers, plants, etc.)

•  Custom or personalized products

•  Personal care or hygiene items (beauty products, cosmetics, undergarments, etc.)

•  Hazardous materials, flammable liquids, or gases

•  Sale or discounted items

•  Gift cards or digital products

•  Any item that has been used, worn, altered, or had tags removed

If you are unsure whether an item is returnable, please contact us before purchasing.

Exchanges We do not offer direct exchanges. To get a different item, you must return the original (if eligible) and place a new order.

European Union Customers (14-Day Cooling-Off Period) If shipping to the European Union, you have the legal right to cancel your order within 14 days of receipt for any reason. The same conditions apply: the item must be unused, in perfect original condition with tags and packaging intact. All other terms in this policy still apply where they do not conflict with EU law.

Refunds Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 7 business days.

Please note:

•  Refunds may take additional time to appear on your statement depending on your bank or card issuer.

•  We reserve the right to deduct shipping costs or restocking fees (up to 20% of the item value) for returns that do not meet our strict conditions or if the original shipping was free/promoted.

•  No refunds will be issued until the item is received and fully inspected by us.

If more than 10 business days have passed since approval and you have not received your refund, contact us at jaleuniversity@gmail.com.

Final Notes We reserve the right to refuse any return that does not strictly comply with this policy. All decisions are final. This policy is subject to change without notice.

For any questions, please email us at jaleuniversity@gmail.com.